Background

FAQ

01. General Information

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Where is That Nice Place located?

That Nice Place is located in Selesa Hillhomes, Bukit Tinggi, Bentong, Pahang. We would provide the exact address upon booking confirmation.

What type of accommodation is provided?

That Nice Place offers various apartment types from studios to 3 bedroom units, perfect for family vacations, solo travellers or couples.

What languages does the host speak?

Our host speaks English, Malay, Mandarin and Cantonese.

What is the check-in and check-out time?

Check-in is from 2:00 PM onwards and check-out is by 11:00 AM. Early check-in or late check-out upon request subject to availability.

Is the property pet-friendly?

Generally our units are not pet-friendly, but we do have some units that are. Please contact us to know more about our pet-friendly units.

02. Arrival & Departure

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What is the check-in and check-out time?

Check-in is from 2:00 PM onwards and check-out is by 11:00 AM. Early check-in or late check-out upon request subject to availability.

How do I get to the property from the airport?

The property is approximately 90km (1 hour 15 mins) from KLIA International Airport and about 40km (35 mins) from Kuala Lumpur. You can take a taxi, Grab, or arrange a private transfer.

Is public transportation easily accessible?

As we are outside of the city centre, private transport would be preferrable. Alternatively, there is Grab services around the area.

03. Booking & Payment

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What is the cancellation policy?

We have a flexible cancellation policy, a full refund one day before check-in date. You can view the specific terms on the listing page when making a booking.

How do I pay for my stay?

We accept various forms of payment from cash, credit card as well as DuitNow direct transfers.

Are my online transactions and credit card payments encrypted and secure?

Absolutely! All bookings made via our website are encrypted and secured using industry-standard security protocols. Your payment information and personal details are protected throughout the transaction process.

04. Amenities

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What amenities are included in the property?

As we manage a number of units and properties our units generally includes free Wi-Fi, air conditioning, kitchen etc. For a full list, please refer to each individual listed units.

Is parking available?

Yes, there are available ample free parking lots available. Some of our units has reserved lots for you to park as well.

05. During Your Stay

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What should I do if I encounter an issue during my stay?

Please contact us via WhatsApp or the reservation platform that you have booked with us and we will assist you as best we can.

Are events or parties allowed?

No. Parties and events are allowed as we have neighbouring homes. We would respect and would like to keep our environment as pleasant for you and our neighbours as well.

What are the nearby attractions or places of interest?

The property is close to many eateries and restaurants nearby, there are the local highlights in the area within proximity such as Genting, Colmar etc. Feel free to ask for recommendations with us.

Are there restaurants or shops within walking distance?

Yes, there are several dining and shopping options within a 15-minute walk distance. Best if you have your own transport for restaurants which would be about a 5 minute drive.